for Products returned within the 14 day cooling-off period, we will, subject to return of the Products to us, process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation.
The Products must be returned as new and in their original packaging. In this case, we will refund the price of the Product in full but you will be responsible for the cost of returning the item to us.for orders cancelled once the goods have been dispatched from our distribution center. Such cancellation of orders will result in a refund of the Products, less any costs incurred by us in recovering the items back to our distribution center. for defective products we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.
We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect not caused by you or your servant or agent will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.
Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer’s responsibility to check the Products for damage with the delivery driver and to notify us of any damages within a reasonable period. We will not accept claims for Products damaged in transit that were signed for as being in good condition.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Our return address is:
Border House, Anick Road
If you would like to speak to a member of staff about a return or any other query please call: 01434 601111
If your product is still in a saleable condition we will offer a refund in place of an exchange